![]() On a encrypted drive no do it yourself data recovery is possible. Of course you may have to pay a heavy price. Their Data Recovery partners (who may have the decrypt key) may be able to recover the data, if that data is essential. If your data is accessible, ASAP save it to another drive and discard this external. Please connect your WD external back to a Windows 7 PC. ( Was this external accessible on your Windows 10 laptop anytime before? ) It has also come to my notice that Smartware is not compatible with Windows 10. They also had a standalone Smartware Pro which also they had subsequently jettisoned. I understand that quite a long time back, WD had jettisoned Smartware. Why you’ll never see me buy a WD My Passport – DiskTuna // Photo Repair & Photo Recovery Have you been using the Smartware? Is your external HDD password protected? Knowledgeable people always remove the UDF Smartware Partition ( which usually will not be visible) in the drive and use it as just any other external drive. The second point is the dirty Smartware that pops up as a virtual CD ROM drive. Which model is yours? Elements/My Passport/ My Book? Please mention the exact model number apart from the model name so that I can check it. Only in case of Western Digital Elements model which is not hardware encrypted we can recover the data ( provided the HDD turns out to be good). So even if the HDD is good we cannot decrypt the recovered data. Western Digital My Passport and My Book are hardware encrypted by the USB to SATA bridge. ![]() But not in the case of a WD external drive. In a case like this we normally recommend that you pry open the case, take the HDD out and connect it directly inside a desktop or put it in another working enclosure to try and recover the data (If the HDD is not faulty). ![]() Your drive is unknown and not initialised which immediately fortells the USB to SATA bridge has failed or the HDD inside has failed.
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